QWhy was mewQ created?
AWe want to change a culture where people may have to queue overnight or stay at a venue just to hold their place in line.
Using mewQ
How mewQ works
Guidance for operators and visitors, including ticket limits, sharing, sign-in, and ticket use.
How mewQ wants to change the way people wait
So people can use their time and the space around them more freely, and small venues can get started easily.
QHow do you want to change the time people spend waiting?
AWe want to reduce the social costs of waiting, such as lost time and energy and the burden on operators, so people can use their time more freely.
QDo you also consider the space and safety of a venue?
AWe hope to reduce blocked walkways and crowding caused by long lines, so everyone can use the venue comfortably.
QIn the smartphone era, should people still have to stay put to keep their place?
AWe want to change how people wait, so they can step away while keeping their place in the queue.
QCan small shops also change how they manage waiting?
AWe want to help small shops and events manage queue order with devices they already have, without expensive dedicated equipment.
QCan small businesses get started without a heavy burden?
AWe aim to make better queue management easy to start, so a shop's size or budget does not have to stand in the way.
QIs there an environmental aim too?
AWe aim to reduce the need for new paper tickets and dedicated equipment by making use of devices people already have.
QCan people who find it hard to wait in line for a long time take part too?
AWe want a way of waiting that helps people who cannot stay at a venue for long because of work, caregiving, or health reasons keep their place.
QShould operators have to focus on managing the line?
AWe want to reduce the effort spent checking the order and repeating instructions, so operators can focus more on customers and service at the venue.
QCan people get started quickly when they need to manage a queue?
AWe aim to make it easier to get started when needed by reducing unnecessary sign-up costs and the burden of managing personal information, without complicated preparation.
FAQ
FAQ
A few things worth checking before you start operating.
General information
QWhat is mewQ?
AmewQ issues queue numbers through an on-site QR code or an online link, and the operator guides visitors through the calling order.
QHow is mewQ different from tableside ordering?
AmewQ is a queue management service with no ordering function. It manages queue order and calls, without collecting unnecessary personal information.
QDo I need to install an app?
ANo. Administrators manage queues in a web browser, and visitors can scan a QR code or open a link to get a ticket right away.
QWhy does mewQ support so many languages?
AVisitors can choose a screen language they are comfortable with when viewing their ticket.
QHow do you handle personal information?
AWe store only the account identifier needed for login integration. We do not store profile information such as names, email addresses, or profile photos. Information needed for image uploads, inquiries, or payments may be handled separately by those features.
QWhat if a translation or sentence sounds awkward?
AWhen contacting us, include the screen language, the page, and the wording that seems awkward.
QThe screen is too bright!
AWe have prepared Dark mode. Scroll to the bottom and select the second moon icon.
QThe colors still look too blue!
ASorry about that. We have prepared High contrast mode. Scroll to the bottom and select the third moon icon.
QWhat should I include when contacting support?
ADescribe the screen where the issue appeared, what you did, and the text shown on screen. Include "Display terminal ID" from the terminal screen or "Admin ID" from the admin screen. Do not send a PIN or password.
For administrators
QHow quickly can I create a queue?
AYou can create a queue for free in about 30 seconds, without a separate sign-up.
QCan I run it with a spare phone?
AYes. An internet-connected phone, iPad, tablet or PC can serve as a terminal, as can a TV that supports a web browser.
QI only have the phone I use every day!
AStart with ‘Online link issuance’ on the administrator page. Share the link through Instagram Stories, Facebook, X, TikTok, WhatsApp or similar services, so visitors can get a ticket without scanning a QR code.
QIs it free?
AThe basic queue can issue up to 50 tickets. With an operator PIN, the stated baseline is 200 tickets and eight hours. Check the actual limit and remaining time on the admin screen.
QCan we use it at an event booth?
AIt can issue queue numbers and show the calling order. Prepare separate systems for admission tickets, seat reservations, or drawing winners.
QCan I use it for a prize draw?
AmewQ can issue queue numbers, but it does not randomly select winners or manage draw results. Prepare the drawing method separately.
QCan it be used at a large event?
AThe basic limit is 50 tickets, or up to 200 with an operator PIN. Ticket issuance stops when the configured limit is reached. If thousands may connect at once or the event expects 5,000–10,000 people, contact us in advance; separate queue preparation may be needed.
QWhat do the operator and visitor each do?
AThe operator starts the queue on the terminal screen and chooses how to issue tickets. Visitors receive a ticket through the provided QR code or link, and the operator guides the order from the calling screen.
QWhat is a no-show?
AIt marks the ticket of someone who did not attend. It is handled separately from marking a ticket as used.
QCan ticket sharing be restricted to reduce resale?
AChoose whether sharing is allowed in the issuance settings on the admin screen before starting the queue for the first time. The setting cannot be changed after start, even while paused. It is intended to reduce resale through apps, not to prevent every kind of sharing or resale.
QWhat should I put in the Logo image (top of ticket)?
AEvery queue can otherwise look the same. Use a logo that shows your own character. It will also appear in a small size at the top of each ticket.
QWhat should I use for the QR background image?
AYou can add an image as the background of the QR screen. Check on the actual device that the QR code still scans clearly.
QWhat should I put in the Ticket bottom image?
AUse an image of a menu or operating guidance below the ticket. Check that its text is readable on a small screen.
QHow can I make good use of a ticket’s bottom image uploaded through the administrator menu?
ATry adding a menu, instructions or information about the venue. Creating images in several languages can help tourists understand the content more easily.
QI selected the TV screen style. Why does it keep moving?
AThe TV style shifts the display slightly at intervals to reduce marks from leaving a still image on screen. Behavior can vary by TV and browser, so check it before operating.
QI closed the admin screen. How do I return?
AIf an operator PIN is set, on the terminal that first opened the admin screen, open "Admin access QR" from "Display controls" and scan the recovery QR with that terminal. On another device, use the admin link shared from the original admin terminal. "End current session on this terminal" ends the queue and admin session; do not use it to recover access.
QI need more operating time or tickets!
AContact us. We’ll help you extend your time and increase your ticket limit to suit your operating needs.
For visitors
QWhy does the on-site ticket QR become blurry or covered?
AThe on-site issuance QR becomes blurry and is covered after a while so it is not continuously displayed. Scan it while it is clear. This screen effect cannot completely prevent copying or sharing the QR code.
QCan one person receive multiple tickets?
AThe service does not currently prevent the same person from receiving another ticket. Queue limits and issuance-request limits may apply separately.
QWhat does ticket sharing do?
AIt lets you pass a ticket to someone else. The recipient must log in to mark a shared ticket as used, and the person who used it and the processing time are recorded. The original ticket holder keeps the right to use it after sharing.
QI can’t see ‘Share ticket’!
AThe share button is not shown in queues where the administrator has not allowed ticket sharing.
QDo visitors also need to sign in?
AVisitors don’t need to log in to get a ticket through a QR code or online link. However, they must log in to mark a shared ticket as used. Some administrator features may require operator authentication.
QWhy don’t queue updates arrive by messenger?
AmewQ does not send queue notifications through messaging apps or SMS. Press "Refresh ticket" to check the ticket status.
QI accidentally closed my ticket!
AOpen the existing ticket page from the browser history where you received it. Once open, press "Refresh ticket" to check its status. To transfer it to someone else, use "Share ticket".
QWhat happens to tickets when queue operation time ends?
AUntil the queue is restored, new issuance, calling, marking tickets used, creating new shares, and transferring tickets are restricted. Existing tickets are not removed immediately and the queue can be restored during the recovery period. After automatic cleanup is complete, tickets can no longer be viewed.
QCan a used ticket be undone?
AA ticket can be marked used only once. If a signed-in user used it, their member number and the action time are shown to authorized participants. Use by an anonymous original issuer is marked anonymous; if history cannot identify the user, it is marked unknown. This action cannot be undone, so check the ticket first.