Vietnam: Luật Bảo vệ dữ liệu cá nhân 91/2025/QH15 - Supplementary privacy rights notice
These notices supplement the common privacy policy. Applicable law may depend on location, data and activities. The language shown on this page does not determine which law applies.
This notice applies when Luật Bảo vệ dữ liệu cá nhân 91/2025/QH15 of Vietnam covers the location, people and processing activities concerned. Display language alone does not determine the applicable law. Read it with the common privacy policy.
Effective date:
Operator and contact
mewQ is operated by HappyTools. Send privacy questions and requests to access, correct or delete information to the contact below.
Privacy contact: contact@mewq.app
Information we process
Administrators and ticket users can use basic features without signing in.
When you sign in or link an account, we process the information needed to identify the account and verify the sign-in, along with sign-in records.
Whether or not you sign in, we process information needed to issue tickets and operate queues. This includes information that identifies tickets, queues and devices, as well as usage records.
We use connection and request logs, including IP addresses, to prevent abuse and investigate faults. Uploaded images appear on service screens and may be public.
To respond to inquiries, we use the name or venue name, email address and message you provide. We also use related information and handling records needed to process the inquiry. Getting an ordinary ticket does not require sign-in or a phone number. Do not include passwords, PINs or unnecessary sensitive information in inquiries or images.
External services
We use external services such as AWS, Google, OpenAI and Telegram to provide the service and handle inquiries. Information needed for these purposes may be sent to those services.
Retention and deletion
Information is managed according to its purpose. Inquiry records stored by mewQ are automatically deleted in daily cleanup once 30 days have passed since receipt, regardless of handling status. Deletion may take until the next daily run.
Backup copies expire under the backup lifecycle, currently 7 days, rather than being erased immediately. Records held by external services follow each service’s retention policies and settings.
Cookies and advertising choices
Cookies and similar technologies support sign-in and ticket use. Google advertising technology may use cookies, device and connection information to deliver and measure ads. Advertising choices can be checked in Google privacy settings and messages when available. Available options depend on the applicable region and configuration.
With your consent, we use Google Analytics to measure screen categories, feature clicks and usage by country. Analytics cookies and device and browser information may be sent to and processed by Google. Declining does not affect basic service; you can reopen Analytics settings to withdraw consent.
Your rights and changes
Depending on applicable law, you may request access, correction, deletion, restriction of processing or withdrawal of consent. We may verify your identity as needed to handle a request. The display language does not determine applicable law. Changes to this policy and their effective date will be announced in the service.
Vietnam: Luật Bảo vệ dữ liệu cá nhân 91/2025/QH15 - Supplementary privacy rights notice
Under the applicable law, you may obtain information about processing, give or refuse consent, and withdraw consent. You may access or correct data and request that it be provided or deleted. You may also request restriction of processing or object to it. Complaint, reporting, legal action and compensation rights may also be exercised under the statutory procedures.
Send requests under the applicable law to contact@mewq.app. We may verify your identity to the minimum extent needed to handle a request.
Rights are subject to the applicable law's conditions and exceptions. If statutory retention or protection of others' rights limits a request, we explain the reason. This notice does not make any new commitments about how long providers retain data or how data is transferred internationally.